TERMS OF USE OF THE WEBSITE AND THE KARANASIOS ELECTRONIC STORE A.

Welcome to the online store of KARANASIOS A.
Please read carefully the following terms that relate to the rights and obligations of the company to all visitors to the site. The use of the online store requires acceptance of all of the following terms. Therefore, if you disagree with any or all of the terms of use of the Website, you must not use the Services and its Content.

The name of the company is:
Karanassios G. Apostolos
Monastiriou 322, PC 546 28 Thessaloniki
tel: 2310765665 – fax: 2310761497

The information stated on the Website by users and business users is solely used for the provision of services, information or commercial transactions. All information is kept confidential and not disclosed to third parties. Users have the right to access any information they have given us. If they wish, they can request deletion of their details. By submitting their information to our site they state that this is true.

SECURE TRANSACTIONS

All card payments are processed through Alpha Bank’s “Alpha e-Commerce” online payment platform and uses TLS 1.2 encryption with 128-bit Secure Sockets Layer (SSL). Encryption is a way of encoding information until it reaches its designated recipient, who can decode it using the appropriate key.

Sensitive financial data such as credit card numbers, other accounts and confidential codes are not required by karanasios.gr in any way. Credit card payment online transaction processing is fully reliable and secure as you redirect to the bank’s credit card website. This ensures that none of the sensitive card data is disclosed to a member of the company. The secrecy of the transactions is ensured by state-of-the-art encryption so that sensitive financial data cannot be intercepted during transport and online communication.

PRODUCT RETURNS

Should you wish to return products that you purchased online, they must be returned within 14 calendar days of their delivery, at the customer’s expense. The products must be returned intact in their packaging without being opened or assembled. If the returned products do not meet the above requirements, they will be refunded to the customer at his own expense. Products to be returned must be accompanied by the relevant purchase document. If the above conditions are met, the customer will be refunded within 14 business days from the date the company was informed of his withdrawal.

ORDER CANCELLATION

Cancellation of the order can be done in the following cases:
Before completing your order, during the online process you can back up and delete the quantities of products from the shopping cart by pressing the ‘Remove’ button.
Even if you have completed your online order but have not yet shipped the product you can cancel it by calling 2310765665. If you have received the product you can contact us and after explaining why you want to cancel your order, you will be informed immediately about your options.
If your order has already been invoiced and you still wish to cancel, you must provide your order details at 2310765665.

SHIPPING METHODS

1) For small packages and light products shipment by ACS courier and is performed within 1 to 3 business days from the order date.

The charge is 4 € for small volume packs and weighing up to 3 kg, and 2 € for each extra kilo. (Shipments on delivery charge extra 3 €)

2) Bulky and heavy objects are transported only by shipping companies. You will be informed of the shipping cost before any shipment.

3) You can pick up your order from our store in Thessaloniki or our branch in Athens, upon request.